Beyond the Script: How Call Center Agents Can Build Rapport Through Language Services
Building rapport isn’t just about solving issues; it’s about creating a sense of trust and comfort that encourages open communication. When call center agents move beyond the script and leverage language services effectively, they’re not only breaking down language barriers but also creating meaningful customer experiences. In this post, we’ll explore how agents can use professional language services to go beyond scripted responses, fostering genuine connections and driving customer satisfaction.