50+ languages, including American Sign Language
Video Interpretation
Services
Video interpretation enhances communication beyond phone services, capturing facial expressions and visual cues that bring deeper meaning to every conversation.
Video interpreting forms the backbone of language access strategies for top U.S. organizations. This cost-effective solution meets compliance requirements, as proven by a landmark Joint Commission study that validates its effectiveness and value.
Why Choose Video Interpreting?
Remote interpretation delivers faster service at lower costs compared to on-site interpreters.
Video interpretation can leverage visual cues to build rapport among all parties.
By switching to video interpretation, you’ll boost satisfaction and improve outcomes.
Video Interpretation Features & Benefits
Global Interpreting’s video interpretation combines advanced technology with easy-to-use features that serve diverse industries. We’ve designed each element to improve your experience and deliver clear, effective communication.
The App Simplifies Everything
Our app simplifies phone and video interpretation. It includes convenient speed-dial features for common languages, one-tap access to your top language, and effortless conference calling support.
Technology That Works With You, Not Against You
Seamless Platform Integration
Our services plug directly into your telehealth, video platforms, electronic health records (EHR), and practice management tools.
Multi-Device Convenience
Access our video interpretation from any smartphone, tablet, or computer. This flexibility ensures clear communication no matter where you are.
Dedicated Support and Granular Reporting
Detailed, Custom Reporting
We provide detailed online reporting and invoicing that lets you track interpretation usage, languages, calls, and costs. Need to collect department codes or custom data? We support that too, giving you complete visibility into your language services spending.
Round-the-Clock Customer Support
Our 24/7 support team troubleshoots problems and answers questions whenever you need help.
Phone vs Video Interpreting: Features at a Glance
| Phone Interpretation | Video Interpretation |
|---|---|
| 300+ languages | 50+ Languages, plus ASL |
| Telephonic access, as well as all video interpretation methods. | Desktop, laptop, tablet, or handheld device (web or mobile app) |
| Routes to interpreters of either gender | On-demand gender selection of interpreter |
| Custom data collection via IVR or CSR | Type in custom data through software interface |
How It Works
We’ve made it easy to connect to an interpreter. Connecting with an interpreter should be as simple as having the conversation itself. Here’s how to begin using video interpretation:
1. Login and Start Your Video Call
Accessing Our Service: Log into your account from any web-enabled device – laptop, tablet, or smartphone.
Starting Your Session: Select “Call,” Choose Your Language
2. Speak with Your Interpreter and Non-English Speaker
Connection: Get joined by a professional interpreter familiar with your industry
Communication: Start talking in first person—the interpreter will ensure everyone understands each other
3. Complete the Call
Session End: End Your Session When You’re Done
Share Your Experience: Help Us Improve with In-App Feedback
Creating Your Video Interpretation Account
- Step 1: Contact Us
You may be eligible for highly discounted cooperative purchasing agreements. - Step 2: Setup Your Account
Tell us how to bill you, sign an agreement, and we’ll handle all of your account setup. - Step 3: Receive Training & Support
While our platform is built for simplicity, we offer comprehensive training to help your team unlock the full potential of our video interpretation tools. - Step 4: Use and Report on the Service
After setup and training, your team can use our video interpretation services right away. Just log in, choose your service, and connect with an interpreter in seconds. We save all call details for easy online reporting and billing.
FAQ
What technology do I need to use video interpretation services?
Access Video Interpreting Anywhere
Connect to our video interpretation from any internet-enabled device—smartphone, tablet, or computer—that meets basic requirements. No special hardware needed. This seamless compatibility lets you integrate language support directly into your existing systems.
How quickly can I connect with a video interpreter?
We connect you with qualified interpreters within seconds. No waiting, just clear communication when you need it.
Are your video interpreters certified?
Yes, we have certified video interpreters for medical and legal services. Our interpreters face a rigorous selection process with language proficiency testing. They receive ongoing training to maintain the highest quality standards and professionalism in every interaction.
Can video interpretation be used for confidential discussions?
Yes, our video interpreting is fully secure and complies with all confidentiality regulations, including HIPAA. You can trust our platform for sensitive conversations in healthcare, legal services, and other private matters that demand complete discretion.
What languages are available for video interpretation?
We provide video interpretation across 50+ languages, including American Sign Language (ASL). For languages unavailable by video, our phone interpretation fills the gap with prompt support.
How is the quality of the video and audio ensured?
We equip you with cutting-edge technology for crystal-clear video and audio calls. Our platform receives regular updates to ensure peak performance and dependable service every time.
Can your service be integrated with our current systems?
Yes, our phone interpretation service integrates smoothly with your current systems for a hassle-free experience. Our app connects directly with common video conferencing platforms, Electronic Health Record (EHR) systems, and provider management software.
Is there support available if I encounter issues during a session?
Our customer support team works 24/7 to solve technical issues and answer questions during your video interpretation sessions.
Contact us
The more you share, the faster we can get back to you. Thanks!
866-397-9288
sales@globalinterpreting.com
25060 Avenue Stanford, Ste. 155
Valencia, CA 91355