Phone Interpretation
Phone Interpretation seamlessly bridges language gaps—anytime, anywhere. Supporting over 300 languages, we help you provide quality, compliant language access 24/7. Whether via conference call or for multiple people at one location, phone interpretation is one of the most popular methods of multilingual support.
Whether it’s a critical medical consultation, an urgent legal matter, or a vital customer service call, our Phone Interpretation services make rapid, effective communication possible across languages and cultures.Â
Why Phone Interpretation?
Government regulations and market dynamics in the US mean providing in-language support to customers is increasingly necessary.
Phone interpretation offers a rapid solution to this need, providing instant access to interpreters in over 300 languages. This service is indispensable across various scenarios and industries where understanding cannot wait.​
Key Advantages
Efficient and low-cost
Rapid connection to professional interpreters
Effective methodology for achieving compliance
Associated with improved satisfaction and outcomes
More anonymous for customers or patients that prefer privacy
Accessibility around the clock, every day of the year
Key Phone Interpretation Features
Accessibility and Convenience
24/7/365 Availability
Language needs don’t follow a schedule. We operate continuously to support the needs of diverse populations accessing critical services.
Quick Connection Times
We value your time. Our system is designed for speed, connecting you to a qualified interpreter in a matter of seconds, typically.
Expertise You Can Rely On
Highly Qualified Interpreters
Each of our interpreters undergoes a rigorous selection process, ensuring expertise in both language fluency and domain expertise.
Specialized Knowledge
Our team includes specialists in various fields, such as healthcare, ensuring that your specific needs are understood and met with precision.
Committed to Your Privacy and Compliance
Strict Privacy Protocols
Every interaction is confidential, with robust data protection measures in place to safeguard your information.
Compliance with Industry Standards
For sectors with stringent regulatory requirements, such as healthcare and finance, our services are compliant with relevant laws and guidelines, including HIPAA.
Seamless Integration with Your Operations
Easy Integration
Our phone interpretation services can be easily integrated into your existing workflows, minimizing disruptions and enhancing efficiency.
Support Across Devices
Whether it’s a landline, a smartphone, PC, or a VOIP system, our services are accessible across all communication devices, ensuring you can connect from anywhere, at any time.
How It Works
Our phone interpretation services are designed for ease of use, ensuring you can focus on the conversation, not the process. Here’s how you can access our expert interpreters in just a few simple steps:
1. Initiate a call
Dial In: Use the dedicated phone number provided during registration to access our service. This number connects you directly to our system, available 24/7.
Select Language: After dialing in, you’ll be prompted to select the language you need assistance with. Our system supports voice recognition or press 0 to speak with an operator.
2. Connect with an Interpreter
Connection: Once you’ve selected the language, our system quickly connects you to an available interpreter specialized in the required language and sector (such as healthcare).
Start the Conversation: With the interpreter on the line, you can immediately start communicating with your non-English speaking client, patient, or partner in the first person. The interpreter will facilitate the conversation seamlessly, ensuring clarity and understanding on both sides.
3. Complete the Call
Wrap Up: Once the conversation is complete, simply end the call. All details about the call, including length, language, custom data collected, etc. will be available in our reporting suite.
How to Create a Phone Interpretation Account
You may be eligible for contracting vehicles such as NASPO or Vizient.
Tell us how to bill you, sign an agreement, and we’ll handle all of your account setup.
Phone interpretation service is designed to be intuitive, but we offer training sessions to ensure you and your team can make the most of our services with 24/7 customer support.
Get started, and login online to view detailed reporting on how often, when, for what languages, etc. your organization uses the service.
FAQ
Global Interpreting provides phone interpretation services in over 300 languages, including but not limited to, Spanish, Mandarin, Arabic, Russian, Somali, and many more. Our goal is to ensure no language barrier stands in the way of effective communication.
Our system is designed for immediate connection. Typically, you’ll be connected to a qualified interpreter in just a few seconds after selecting your desired language.
Yes, we have interpreters holding medical and/or legal interpreting certifications. Interpreters undergo a rigorous selection process, including language proficiency testing and/or certification. They also are encouraged to receive ongoing training to ensure the highest standards of quality and professionalism.
We adhere to strict privacy protocols and are compliant with relevant regulations, including HIPAA for healthcare clients, to ensure that all communications remain confidential.
Yes. Our interpreters are trained in handling sensitive and confidential information with the utmost discretion. For legal settings, we provide interpreters who are familiar with legal terminology or hold a court interpreting certification as appropriate.
Our billing is straightforward and transparent, based on the duration of the call. There are no hidden fees, and you only pay for the time you use. Detailed billing information and customizable reports are available to manage and track your usage.
Yes, our phone interpretation service is designed for easy integration with existing systems to ensure a seamless experience. Beyond a toll-free number, our app integrates with popular video conferencing, EHR, and provider management software.
For the most effective communication, we recommend speaking clearly and in the first person, providing the interpreter with context if necessary, and ensuring one person speaks at a time during the conversation.