Video Interpretation
Video interpretation goes beyond traditional phone interpretation by adding visual cues and expressions into the mix, enriching the conversation.
Video interpreting is a vital part of many language access plans from leading organizations across the US. It is a popular, compliant choice as demonstrated by this groundbreaking Joint Commission study.
Why Video Interpretation?
Generally, remote interpretation is faster and can be more cost effective than using an on-site interpreter.
Video interpretation, compared to Phone Interpretation, helps to build rapport between all parties and gives the interpreter visual cues to speed the session.
By adopting video interpretation, you can achieve higher satisfaction and better outcomes.
Video Interpretation Features and Benefits
Global Interpreting’s video interpretation services are built with cutting-edge technology and user-friendly features designed to meet the demanding needs of a wide range of industries. Each feature is tailored to enhance the user experience and ensure high-quality communication.
The App Makes it Easier
Our app, supporting phone and video interpretation, makes accessing language support easier. That includes multiple forms of “speed dial” for common languages, including quick access to top languages, direct dial to a top language, and conference calling support.
Easy language selection
Interpreter gender selection
Video or audio calls available
Seamless Technology Integration
Easy Platform Integration
Our services integrate smoothly with popular telehealth, video conferencing, EHR, and practice management systems.
Multi-Platform Accessibility
Access our video interpretation services from any device—be it a smartphone, tablet, or computer. This flexibility ensures that you can facilitate communication effectively, regardless of your location.
Dedicated Support and Reporting
Granular, Drill-Down Reporting
We offer robust online reporting and invoicing, enabling you to drill down into interpretation usage, languages, calls, charges, and more. If you need to collect department codes or similar custom data, we can support it.
24/7 Customer Support
Our dedicated support team is available around the clock to help troubleshoot, guide, and assist with any issues or questions that may arise.
Quick Reference: Phone vs Video Interpretation Features
| Phone Interpretation | Video Interpretation |
|---|---|
| 300+ languages | 40+ Languages, plus ASL |
| Telephonic access, as well as all video interpretation methods. | Desktop, laptop, tablet, or handheld device (web or mobile app) |
| Routes to interpreters of either gender | On-demand gender selection of interpreter |
| Custom data collection via IVR or CSR | Type in custom data through software interface |
How It Works
We’ve streamlined the process to ensure that accessing our services is as straightforward as the communication it facilitates. Here’s how you can quickly start using video interpretation:
1. Login and Initiate a Video Call
Accessing the Service: Log into your account on our platform. You can use any web-enabled device, such as a laptop, tablet, or smartphone.
Starting a Session: Simply select “Call” and choose the desired language. You can also schedule sessions in advance.
2. Engage with the interpreter and non-English speaker
Connection: You’ll be connected to a professional interpreter qualified in your selected language and specialized in the required field.
Communication: Begin your conversation in the first person, and the interpreter will ensure all parties understand each other.
3. Complete the Call
Session End: Conclude your session as needed.
Feedback Opportunity: Provide feedback on your experience through the app to help us continue improving our service.
How to Create a Video Interpretation Account
You may be eligible for contracting vehicles such as NASPO or Vizient.
Tell us how to bill you, sign an agreement, and we’ll handle all of your account setup.
Although our platform is designed for ease of use, we provide thorough training sessions to ensure that you and your team can fully leverage the capabilities of our video interpretation services.
Once your account is set up and your team is trained, you can start using our video interpretation services immediately. Simply log in, select the service you need, and connect with an interpreter. All information about each call is saved for online reporting and invoicing.
FAQ
Our video interpretation services are accessible via any device meeting minimum requirements with internet connectivity, such as smartphones, tablets, or computers. No proprietary hardware is required, making it easy to integrate into your existing infrastructure.
We strive for immediate connections. Typically, you will be connected to a qualified interpreter within seconds of requesting the service, ensuring minimal wait times.
Yes, we have video interpreters holding medical and/or legal interpreting certifications. Interpreters undergo a rigorous selection process, including language proficiency testing and/or certification. They also are encouraged to receive ongoing training to ensure the highest standards of quality and professionalism.
Absolutely. Our video interpretation services are secure and comply with confidentiality regulations like HIPAA, making them suitable for sensitive and private conversations in fields like healthcare and legal services.
We offer video interpretation in over 40 languages, including American Sign Language (ASL). For languages not available via video, our phone interpretation services can provide additional support.
We use the latest technology to provide high-definition video and clear audio. Our platform is regularly updated to maintain high performance and reliability standards.
Yes, our phone interpretation service is designed for easy integration with existing systems to ensure a seamless experience. Our app integrates with popular video conferencing, EHR, and provider management software.
Yes, our customer support team is available 24/7 to assist with any technical issues or concerns you may have during a video interpretation session.