GINI ONE AI
Start with AI. Bring in an interpreter when it matters.
AI handles routine conversations, documents and meetings in 70 languages. When a conversation turns complex or sensitive, a qualified interpreter takes over in the same workflow.
70 AI languages · Human escalation on every service
Public agencies can buy through cooperative contract AFI-2026124, publicly solicited by lead agency Alliance for Innovation and available through Edge Public and Civic Marketplace.
Language barriers slow service, add transfers and put pressure on bilingual staff. Professional interpreters remain essential, but not every conversation needs the same level of support.
GINI ONE AI, our AI interpretation and translation platform, gives your staff another option for routine questions, service requests, appointment details and account inquiries. Your team handles that everyday volume with less strain on bilingual staff, and qualified interpreters stay available when accuracy, nuance or subject expertise matter most.
How it works
Conversations start with AI, and a qualified interpreter takes over when needed
AI handles everyday conversations in 70 languages. When one needs professional judgment, it moves to a qualified interpreter without leaving the workflow.
1
AI-first access
Routine phone and video conversations start with AI interpretation in real time, in a browser or an app.
2
Quality and control
Your organization sets the rules for when a conversation should go to an interpreter, and administrators can see how the service is used.
3
Human escalation
Either participant can ask for a qualified interpreter at any point, and the interpreter joins inside the same workflow.
AI services
Six AI services, with human escalation on every one
Our AI services support consecutive and simultaneous interpretation, translation and transcription in 70 languages, with escalation to a qualified human linguist available across all of them.
AI phone interpretation
AI interpretation for routine calls on service lines, in contact centers and at front desks, with escalation to a qualified human interpreter when needed.
AI video interpretation
AI interpretation for remote appointments and virtual service counters, with escalation to a human interpreter for complex, sensitive or regulated conversations.
AI translation
Translation for notices, forms, web pages and correspondence, with professional human review available.
AI captions, transcription and text-to-speech
Real-time multilingual captions and transcripts for meetings and trainings, and natural-sounding text-to-speech for recorded messages and digital content, with human escalation available.
AI meeting and event interpretation
Real-time AI interpretation and captions for virtual, hybrid and in-person meetings of up to 2,000 attendees, with human escalation for mission-critical content. Attendees join from a phone, tablet or laptop through a simple link.
AI-assisted scheduling
AI-assisted interpreter scheduling and workflow automation to route requests and reduce administrative effort, with human escalation available.
Core human services
The professional bench behind the AI
Qualified and certified linguists, available nationwide, across every modality your organization already relies on.
Over the phone
Over-the-phone interpretation
Qualified interpreters in 300+ languages, connected within seconds.
Video + ASL
Video remote interpretation
Spoken-language and American Sign Language interpretation across desktop and mobile devices, in 50+ languages.
In person
On-site interpretation
Qualified and certified interpreters for meetings, appointments, events and specialized assignments.
Documents
Translation and localization
Document translation, localization, desktop publishing and multilingual content support.
Who it serves
The routine multilingual work AI can take on in your sector
Public agencies
Resident hotlines, permit and utility questions, public notices and captions for public meetings.
Healthcare
Appointment scheduling, registration, billing questions and patient reminders.
Schools and universities
Front-office questions, enrollment help, family notices and captions for board meetings.
Nonprofits
Program information lines, volunteer coordination, newsletters and community event captions.
Businesses
Customer support lines, employee onboarding, website localization and training captions.
Integrations
Language access inside the tools your staff already use
Staff reach AI interpretation from the phone, video, contact center and meeting tools they already work in, so language support becomes part of the normal process rather than a separate tool to manage.
Contact centers
- Contact center platforms such as Five9, Genesys and Avaya
- Customer relationship management (CRM) systems
Meetings
- Zoom, Microsoft Teams, Webex and Google Meet
- Government meeting platforms such as Granicus, iLegislate, Legistar and Swagit
Content and data
- Website and content management system (CMS) integration
- REST API and software development kit (SDK) access
We confirm the right setup for your systems during your demo.
Security and control
Your organization controls when AI is used and can see how the service runs
You set the rules
Decide which conversations start with AI and which go straight to a qualified interpreter.
Human review for documents
Professional linguists can review AI translations before they are published or sent.
Administrators see usage
Administrators can see how the service is used across your teams.
Security review before you buy
We answer your security and privacy questionnaire during procurement, so your IT and compliance teams can check the details before you decide.
Cooperative contract
Buy through cooperative contract AFI-2026124 without running a new solicitation
Contract vehicle
Edge Public Contract AFI-2026124
Public agencies can buy through cooperative contract AFI-2026124, publicly solicited by lead agency Alliance for Innovation and available through Edge Public and Civic Marketplace.
The contract covers the AI services and human interpretation and translation, so one agreement can support your whole language access program.
State and local government agencies, K-12 schools, colleges and universities, and nonprofit organizations can use it where their purchasing rules allow cooperative purchasing, without running a separate solicitation.
Why Global Interpreting
A language services partner since 2007, not just software
Global Interpreting has provided professional interpretation and translation since 2007, and GINI ONE AI builds on that work. We set up the service with your team, train your staff and coordinate qualified interpreters and translators when you need them.
19+
Years in language services
17,000+
Linguists
300+
Languages with human interpreters
- Operating 24/7
- ISO 9001:2015 certified
Questions buyers ask about AI interpretation
Which languages does AI interpretation support?
Our AI services support 70 languages. How well AI suits a conversation also depends on the language pair, the subject and the audio quality. Human interpreters cover more than 300 languages.
Can public agencies buy through a cooperative contract?
Yes. Public agencies can buy through cooperative contract AFI-2026124, publicly solicited by lead agency Alliance for Innovation and available through Edge Public and Civic Marketplace. State and local government agencies, K-12 schools, colleges and universities, and nonprofit organizations can use it where their purchasing rules allow cooperative purchasing. Ask us for contract pricing. See the contract details.
Does it work with our contact center or meeting platform?
Integrations are available for contact center platforms such as Five9, Genesys and Avaya, and for Zoom, Microsoft Teams, Webex and Google Meet. We confirm the right setup for your systems during your demo.
Can we see it working before we decide?
Yes. Request a demo tailored to your languages, call flows and departments, including the handoff to a qualified interpreter.
See how AI interpretation would work in your organization
Request a demo tailored to your call flows, languages, departments, integrations and escalation needs.
866-397-9288
sales@globalinterpreting.com
25060 Avenue Stanford, Ste. 155
Valencia, CA 91355